Theodor

 Customer Advise Centre/Delivery

Customer Advise Centre

We are doing everything possible so that your purchases and/or browsing on THEODOR.FR will be as smooth as possible. However, should you not be satisfied or should you encounter any complications, do not hesitate to contact us, we’ll surely find a solution to your difficulty.

For any assistance or questions in relation with your order (advise, information…)
You can reach our Consumer Advise centre on:

- From Abroad: + 33 1 34 77 85 85
- From France Metropolitan and Overseas: 01 34 77 85 85
Monday to Friday: from 10.00 am ~ 6.00 pm
- or by mail to: service boutique@sfto1842.com
- or by fax on: +33 1 34 77 85 84 (from abroad) or 01 34 77 85 84 from France
- You can also write us on the following address:
SFTO 1842 – THEODOR
Customer Care Service – On Line
BP 34B – ZI RN 13
78270 Bonnières sur Seine (France)

Deliveries

THEODOR will handle your orders within 3 working days from receiving the payments, subject to product availability.

( For your information, over the past 5 years, the orders are generally treated within 24h following the on-line acknowledgement.) Our Customers’ satisfaction is our priority.

THEODOR delivers to most of the countries worldwide, taking into account a financial cost, calculated in regards with the final destination, the weight of the parcel as well as the delivery option chosen by the Client.

In France and in Europe, you can choose between the “Standard” or “Registered” options.

For further details about our services and shipment costs, please refer to our “General Sales Conditions”.